How tickets work
Where tickets come from, statuses, and assignment.
A ticket is a single customer conversation. Tickets are created automatically from three sources:
- Email — anything sent to
slug@inbound.supportchicken.comor your forwarded address. - Live chat widget — a visitor starts a conversation on your site.
- Embed widget — same widget, embedded inside an authenticated app.
Statuses
- Open — needs a response.
- Pending — waiting on customer reply.
- Resolved — closed; reopens automatically on a new customer reply.
Assignment
Any agent can assign a ticket to themselves or another agent. Assignment triggers an email + push notification to the assignee.