Support Chicken
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Documentation

Get started
  • What is Support Chicken?
  • Create your first workspace
  • Two-factor authentication
Tickets & inbox
  • How tickets work
  • Replying to tickets
  • Email inbox setup
Live chat widget
  • Embed the chat widget
  • Customize the widget
Knowledge base
  • Your public docs site
Team
  • Members & roles
  • Notifications
Administration
  • Super admin panel
  • Plans & billing
Documentation

Run your coop like a pro.

Everything you need to set up workspaces, manage tickets, embed the chat widget, and grow your support team.

Get started

  • What is Support Chicken?
    An overview of the coop — what each piece does and how it fits together.
  • Create your first workspace
    Sign up, claim super admin, and spin up a workspace in under a minute.
  • Two-factor authentication
    2FA is mandatory for every agent. Here's how to set it up.

Tickets & inbox

  • How tickets work
    Where tickets come from, statuses, and assignment.
  • Replying to tickets
    Public replies, internal notes, attachments, and canned responses.
  • Email inbox setup
    Connect your support address by forwarding to your inbound mailbox.

Live chat widget

  • Embed the chat widget
    Drop one snippet into your site to enable real-time chat.
  • Customize the widget
    Colors, logo, tagline, and launcher position.

Knowledge base

  • Your public docs site
    Write help articles and publish them at /help/<slug>.

Team

  • Members & roles
    Invite teammates and choose what they can do.
  • Notifications
    Email digests and browser push for new tickets and replies.

Administration

  • Super admin panel
    Manage every workspace, user, and plan from /app/admin.
  • Plans & billing
    Configure subscription tiers shown on the public pricing page.