Notifications

Email digests and browser push for new tickets and replies.

Each agent controls their own notifications under Settings → Notifications. You can enable:

Email for new tickets, new replies, and assignments (replies are debounced for 2 minutes to avoid floods).
Browser push for instant alerts (requires permission + a non-iframe page).

CC'd on new tickets

Workspace admins can pick a list of users that always get notified of new tickets in Settings → Notifications → New ticket CC.